Patients say their top concern is not how long they spend in the ER waiting room, but rather how well they were kept informed of delays, according to the results of a Press Ganey survey and reported by the Chicago Sun-Times. Rounding out the top concerns were how well the staff cared for the patient, and pain control. Not surprisingly, patient satisfaction decreased as waiting time increased.
Patients can expect to see those wait times keep climbing, however, as the number of trauma patients spikes during the summer months, according to the Chicago Tribune. One suburban Chicago ER has compiled a top ten list - including reminders to wear helmets and seatbelts - of ways to stay out of the ER this summer.